Processing a return on Pipeline Medical’s website is a valuable service for our customers, as it offers a user-friendly and efficient method to handle returns or exchanges. By providing an easy-to-follow process, we ensure that our customers can conveniently return items that may not meet their expectations or requirements, without the need to spend extra time on the phone or sending emails.
Furthermore, this online return process allows customers to keep track of their return requests within their order history, facilitating better organisation and record-keeping. This level of transparency and accessibility contributes to a positive shopping experience and fosters trust between Pipeline Medical and its customers.
By following these simple steps, you can easily return items and ensure a smooth and hassle-free process.
Sign In to Your Account:
- Go to the Pipeline Medical website and sign in to your account. If you don’t have an account yet, click “Register” to create a new one.
Access Your Order History:
- Once you’re signed in, click on “My Account” located in the top right corner of the page. From the dropdown menu, select “Order History.” This will display a list of your past orders, including order numbers, dates, and total amounts.
Find the Order with the Item to Return:
- Browse through your order history to locate the order containing the item(s) you wish to return. You can use the search bar to search for specific items, order numbers, or dates.
Initiate the Return Process:
- When you’ve found the relevant order or PO Number, click on the ‘More button’ and then select the “Return” button next to the item you wish to return. This will take you to the “Return Items” page on a new tab.
Complete the Return Form:
- On the ‘Return Request’ page enter the quantity you wish to return, choose a reason for the return, and enter your name in the ‘Return By’ box. Add any additional comments in the provided text box to Pipeline. Once you’ve filled out the form, click the ‘Submit’.
- You can return an item within 30 days of purchase.
By offering a hassle-free returns system, we aim to support medical professionals and facilities in managing their resources effectively, allowing them to focus on providing the highest level of care.
The ability to process returns online enhances the overall customer experience on Pipeline Medical’s website, demonstrating our commitment to customer satisfaction and efficient service. We understand the importance of ensuring that our customers have the right supplies to meet their needs, and our streamlined return process is designed to facilitate this goal.