We Are Hiring!
Current Vacancies
Account Manager
- Job Location: Remote
- Shift: 9AM - 5:30PM
- Department: Sales
- Reports To: VP of Business Development
The Account Manager serves as a pivotal link between the company and its clients, responsible for fostering and maintaining strong client relationships while driving business growth. They act as the primary point of contact for assigned accounts, understanding their needs, addressing their concerns, and delivering tailored solutions to meet their requirements.
In this role, the Account Manager manages a portfolio of client accounts, identifies opportunities for upselling and cross-selling, and ensures the successful implementation of the company’s products or services. They collaborate closely with internal teams, including sales, marketing, and customer support, to deliver exceptional service and value to clients.
Onboarding Team Lead
- Job Location: Remote
- Department: Operations
- Reports To: Director of Operations
The Onboarding Team Lead is responsible for leading a team of onboarding specialists to ensure the smooth and efficient onboarding of new customers or clients. They play a critical role in coordinating onboarding processes, providing guidance and support to team members, and ensuring that customer expectations are met or exceeded.
In this role, the Onboarding Team Lead oversees the end-to-end onboarding process, from initial engagement with customers to the successful implementation of products or services. They work closely with cross-functional teams, including sales, customer service, and product development, to streamline onboarding procedures and enhance the customer experience.
Success in this position is measured by the Onboarding Team Lead’s ability to effectively manage the onboarding team, meet onboarding targets, and ensure high levels of customer satisfaction. Proactive, organized, and customer-focused, they play a critical role in driving the successful onboarding of new customers and clients.
Fulfillment Team Lead
- Job Location: Remote
- Department: Operations
- Reports To: Director of Operations
The Fulfillment Team Lead plays a critical role in overseeing the day-to-day operations of the fulfillment team, ensuring the timely and accurate processing of orders and the efficient management of inventory. They are responsible for leading and motivating a team of fulfillment associates, setting clear objectives, and driving performance to meet operational targets and customer expectations.
In this role, the Fulfillment Team Lead collaborates closely with cross-functional teams, including sales, customer service, and logistics, to coordinate order fulfillment activities and optimize processes. They monitor inventory levels, track order status, and resolve any issues or discrepancies to ensure seamless order processing and customer satisfaction.
Success in this position is measured by the Fulfillment Team Lead’s ability to effectively manage the fulfillment team, meet operational targets, and uphold high standards of quality and accuracy in order processing. Proactive, organized, and customer-focused, they play a critical role in ensuring smooth and efficient order fulfillment operations.