Customer Support

Product Support Team
Our customer support team is here to assist you with your daily orders, product recommendations/alternatives and general inquiries.

Backorder Support
Unfortunately, backorders are a normal occurrence in our industry. However, Pipeline Medical’s customer service team leverages our distributor network to source products or find alternative solutions. To help mitigate any uncertainty you will be notified within 24-hours of any item that does not ship next business day to you.

Administrative Support
Partnering with Pipeline saves practices 8-12 hours weekly on administrative tasks.

Customer Support

Product Support Team
Our customer support team is here to assist you with your daily orders, product recommendations/alternatives and general inquiries.

Backorder Support
Unfortunately, backorders are a normal occurrence in our industry. However, Pipeline Medical’s customer service team leverages our distributor network to source products or find alternative solutions. To help mitigate any uncertainty you will be notified within 24-hours of any item that does not ship next business day to you.

Administrative Support
Partnering with Pipeline saves practices 8-12 hours weekly on administrative tasks.

Product Savings

Price Parity and Stabilization
At Pipeline Medical we believe every practice should pay the same price for medical supplies and stabilize those prices. This is the foundation that Pipeline was created on. Today we still hold true to this mission – a one price for all model that doesn’t change.

Product Tiers
Pipeline Medical’s GPO, combined with our buying power, allows each member to access advantageous pricing tiers, typically which cannot be accessed independently.

Experience 20-50% Savings
Through higher pricing tiers Pipeline Medical provides product savings that most facilities are not able to reach on their own and typically reserved for hospitals.

Compliance
Pipeline Medical ensures compliance requirements are met for each pricing tier, allowing hassle and worry free savings.

Placing Orders

Placing Orders
Orders can easily be placed on our online webstore, called in to our customer support team, faxed or emailed to us. All in-stock medical supplies arrive next business day when order is placed before 2:00 PM local time.

Invoicing
We have very flexible credit terms: pay with credit card as each order ships on file or pay monthly via check.

Returns
We process all your approved returns hassle-free and will provide you with the shipping labels.

Placing Orders

Placing Orders
Orders can easily be placed on our online webstore, called in to our customer support team, faxed or emailed to us. All in-stock medical supplies arrive next business day when order is placed before 2:00 PM local time.

Invoicing
We have very flexible credit terms: pay with credit card as each order ships on file or pay monthly via check.

Returns
We process all your approved returns hassle-free and will provide you with the shipping labels.

Custom Reports

Order History
Get customized reports, review your purchase history, and spending – and get accurate next year projections.